Terms & Conditions

1. General Information

1.1 Lavallee Systems operates in Massachusetts and provides residential and commercial heating, cooling, and related services.
1.2 These Terms apply to all visitors, customers, and users of our website and services.

2. Services

2.1 We provide HVAC installation, repair, maintenance, and related services. Specific service details will be outlined in estimates, invoices, or written agreements.
2.2 We reserve the right to refuse or discontinue service for safety concerns, inaccessible work areas, or non-compliance with these Terms.

3. Pricing & Payments

3.1 Prices and estimates are subject to change without notice. Estimates are generally valid for 30 days unless otherwise stated.
3.2 Payment is due upon completion of services unless otherwise agreed in writing.
3.3 Late payments may result in additional fees or service interruption.

4. Warranties & Liability

4.1 Manufacturer warranties vary by product and are provided separately.
4.2 Lavallee Systems is not responsible for damages resulting from misuse, neglect, unauthorized modifications, or pre-existing conditions.
4.3 To the fullest extent permitted by law, we disclaim liability for incidental or consequential damages.

5. Customer Responsibilities

Customers agree to:

• Provide safe and unobstructed access to service areas
  
  
• Remove hazards, pets, and obstructions prior to service
  
  
• Provide accurate information regarding system issues
  
  
• Notify us promptly of any concerns or changes
  

6. Website Use

6.1 Website content is for informational purposes only.
6.2 Unauthorized copying, distribution, or modification of website content is prohibited.
6.3 While we strive for accuracy, content may not always reflect the most current information.

7. Privacy Policy

Use of our website and services is governed by our Privacy Policy.

8. Messaging Terms

By providing your phone number, you consent to receive service-related text messages.
Message frequency varies. Standard carrier rates may apply.
You may opt out at any time by replying “STOP.”

9. Governing Law

These Terms are governed by the laws of the Commonwealth of Massachusetts.
Any disputes will be handled in the appropriate Massachusetts courts.

10. Modifications

We reserve the right to update these Terms at any time. Updates become effective immediately upon posting to our website.

11. Contact Us

Lavallee Systems
Phone: (888) 884-4122

North Oxford Location:
83 Leicester St.
North Oxford, MA 01537

Sudbury Location:
39 Union Ave.
Sudbury, MA 01776

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