Privacy Policy

Information Collection

We collect both personal and non-personal information.

Personal Information

Information you voluntarily provide when contacting us or requesting service, including:

• Name
  
  
• Phone number
  
  
• Email address
  
  
• Service address
  
  
• Details related to your heating, cooling, or other service needs
  

Non-Personal Information

Automatically collected when visiting our website:

• IP address
  
  
• Browser type
  
  
• Device information
  
  
• Pages visited
  
  
• Referring website
  
  

If you contact us by phone, email, or online form, we collect and retain the information you provide during that communication.

We may contact you via phone, email, or text to provide service updates, appointment reminders, promotions, or changes to this Privacy Policy.

Information Use

Collected information may be used to:

• Schedule and perform services
  
  
• Provide estimates and respond to inquiries
  
  
• Improve customer service
  
  
• Process payments
  
  
• Enhance website functionality
  
  
• Send service-related or promotional communications
  
  

We do not sell your personal information to third parties.

Security

We take reasonable precautions to protect your information. Sensitive information transmitted online is encrypted using secure technologies. You can verify this by checking for “https” or a lock icon in your browser.

Only authorized employees who require access to personal information to perform job-related duties (such as scheduling or billing) are permitted access.

Cookies

Our website may use cookies to:

• Improve user experience
  
  
• Track website usage and performance
  
  
• Remember user preferences
  
  

Cookies do not store personally identifiable information and can be disabled in your browser settings.

Sharing of Information

We do not sell or rent customer information. We may disclose information only:

• When required by law
  
  
• To comply with legal processes
  
  
• To protect the rights, property, or safety of Lavallee Systems or others
  
  
• With trusted service partners under confidentiality agreements
  

Text Message Compliance

By providing your phone number, you consent to receive SMS messages from Lavallee Systems, which may include:

• Appointment reminders
  
  
• Service confirmations
  
  
• Follow-up messages
  
  
• Occasional promotional notifications
  
  

You may opt out at any time by replying “STOP.” Standard carrier messaging rates may apply.

We do not share SMS opt-in information with third parties.

Consent

By using our website or services, you consent to this Privacy Policy. Any updates will be posted on this page.

For questions or concerns, contact:

Lavallee Systems
Phone: (888) 884-4122

Location 1:
83 Leicester St.
North Oxford, MA 01537

Location 2:
39 Union Ave.
Sudbury, MA 01776